Return & Refund Policy

Cancellation

If you need to cancel your order, you may do so before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed once the order has entered the shipping phase. To cancel an order, please contact our customer service team as soon as possible with your order details.

Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. You will receive a confirmation email once your cancellation has been successfully processed.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation).

To initiate a return, please follow these steps:

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number
2. Securely package the item(s) in their original packaging
3. Include all original tags, accessories, and documentation
4. Clearly write the RMA number on the outside of the package
5. Ship the package to our return address (provided with your RMA)

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Please note that shipping costs are non-refundable for returns that are not the result of our error. If you received a damaged, defective, or incorrect item, we will cover the return shipping costs and process a full refund including original shipping fees.

Some items may be subject to a restocking fee of up to 15% of the item's price if they are returned without original packaging or show signs of use. This will be clearly communicated before processing your return.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment processor, as it may take some time before your refund is officially posted.

If you've completed these steps and still have not received your refund, please contact us with the following information:

• Your order number
• The date of your return
• The shipping carrier and tracking number (if applicable)
• Details about your payment method

We will investigate the matter and keep you informed throughout the process. Most refund issues can be resolved within 3-5 business days of notification.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!